GENERAL TERMS & CONDITIONS OF SALE
The conditions of sale of Retro Football Club ®, a registered trademark with headquarters in Alessandria, Italy, selling only and exclusively through its website www.retrofootballclub.com
On the occasion of the Christmas holidays, all products purchased from today, with the exception of those customized with number and/or name, can be changed or returned until January 31st 2020
Art. 1 – ACCEPTANCE OF CONDITIONS
When making an order, you the Customer, confirm to be aware of the terms and conditions of sale published on the www.retrofootballclub.com website and expressly declares to accept them unconditionally. These conditions may be changed at any time. The applicable sales conditions are those in force on the day you place your order.
Art. 2 – DEFINITIONS
Retro Football Club ®: the sign of the on-line store and an owned registered trademark.
Website: www.retrofootballclub.com website, selling retro sportswear.
Customer: a natural or legal person who buys from www.retrofootballclub.com website and accepts the general conditions of sale.
Order: a purchase form that appears on our website duly filled out and submitted.
Products, items or goods: the goods that are sold from our website (online store) under the general conditions of sale.
Bespoke goods or products: goods modified or customised on customer’s request based on specific instructions (number, name, etc.).
Price: consideration for the sale of goods.
Agreement: a remotely signed agreement having as subject matter the sale of products in accordance with the general conditions of sale.
Art. 3 – REGISTRATION
Registration to purchase products from our store is not mandatory. You are responsible for the correctness of the information you will provide to Retro Football Club ® during registration. The information you provide when ordering will bind you and Retro Football Club ® will not be held responsible for any data that does not correspond to you, the Customer. Retro Football Club ® will send you an e-mail to confirm your registration.
Art. 4 – PRIVACY
Art. 5 – COOKIES
Art. 6 – PRODUCTS SALE
Products can only be purchased on-line using the automated procedures at www.retrofootballclub.com. Purchases attempted through other channels will not be accepted. There are no limits to the number of items similar or different that can be bought. In case of articles no longer in production or offers, the number of items will depend on the availability of products. The contractual obligation between Retro Football Club ® and you will cease to exist when the deadline for exercising the right of withdrawal or return expires. Retro Football Club ® will send you a confirmation e-mail whenever an order is received and accepted. Retro Football Club reserves the right to refuse orders from customers with whom it has previously had litigations and/or disputes. This will be notified via e-mail to interested parties. If, for any reason, a product is no longer available in our store, Retro Football Club ® will notify it as soon as possible on its website. If you purchase an item that is still in our on-line store but that our supplier is no longer producing, Retro Football Club ® will replace it with another one you or refund the price you paid. The photographs and texts that illustrate our products are not part of the agreement and will not be binding.
Art. 7 – PRICES AND PAYMENTS
Prices are in euros and include taxes where due. Any import customs duties for countries outside the European Union will be paid by the Customer. If you do not reside in the EU, please inquire at the customs office of your country. The price for each product is the one shown in our store at the time of purchase. Shipping costs are not included and will be charged to the Customer. Shipping costs are displayed at the time of payment of the order and will then be added to the cost of the purchased items. The final amount payable by the Customer will include: product price including VAT where due or excluding VAT where not due, and shipping costs. Available payment methods are: credit and debit cards, Paypal, E-Wallet and online transfers when ordering or bank transfer to the account number provided after the order confirmation. For payments with credit and debit cards Retro Football Club ® uses MultiSafepay and Stripe gateways. At the time of payment, Customer’s credit card information is entered directly on these protected payment platforms and Retro Football Club ® will not receive such information. The same applies to Paypal, where our customers can make the payment from their personal Paypal account or pay as a guest without an account using their credit or debit card. For payments by bank transfer, please contact your bank to verify transaction costs.
Art. 8 – SHIPPING AND DELIVERY
Dispatch times for each product are actual as the availability on the website is always updated in real time, with rare exceptions that will be immediately notified to the customer right after the order. If products are in stock, they will be shipped within 24/48 hours from the time of the order. The products on backorder will be sent in the times stated in the detail of each article. Delivery times depend on destination and shipment method. If a customer order more than one product and even only one is not in stock, as in backorder or for an error of stock in the website, we reserve the right to ship the purchased products only once, as soon as those not in stock are delivered by our suppliers. Therefore, the order will be shipped when the product having longer shipping time come back in stock. Delivery is made by express courier or registered mail, depending on the destination of the goods. The place of delivery is the one you have specified when placing the order. Deliveries will not be made to post office boxes. At the time of dispatch, Retro Football Club ® will send you an e-mail with the shipment number, informing that the products you ordered are being delivered. For any shipment requiring a signature on delivery, the shipping agent will not leave the order to the destination address without a a signature. While fulfilling the obligations arising from this agreement, Retro Football Club ® will not be responsible for any delay or damage, when the cause of such delay or damage is force majeure. Shipping costs are charged to the customer and will be indicated separately during the completion of the order online.
Art. 9 – SHIPPING COSTS
Art. 10 – RIGHT OF RETURN
In accordance with the provisions of Legislative Decree No. 185 of 22 May 1999, you may exercise the right of withdrawal by submitting a request from our RETURN FORM where you will be asked to enter the order number and the reason for withdrawal. You will then have to ship the goods from the original delivery address within the term of 15 (fifteen) working days from receipt of the shipment (proof of delivery of the forwarding agent or postal services will be used). The right of withdrawal can only be exercised by the natural persons who purchased the products in our store, for purposes other than professional activity involving retail resale or sale to third parties of clothing and accessories. Products must be returned to our address intact, in their original packaging, with the original labels still in place and without having been used, damaged, soiled or washed. Products must be accompanied by a copy of the receipt of the order that was received by e-mail at the time of purchase. We reserve the right to reject goods should at least one of these requirements be lacking. Return costs will be paid by the customer. Retro Football Club ® will refund the price of returned products, excluding shipping costs, within 24 hours from receipt of goods. Shipping costs will not be reimbursed. Return shipment must be done strictly by forwarding agent or traceable post. The right of withdrawal will not apply to customized products.
Art. 11 – RIGHT OF REPLACEMENT
In accordance with Legislative Decree of May 22, 1999 No. 185, you may ask to exchange the goods if defects or damage are found on the purchased product or if the size of the product is wrong. To request an exchange, you must start the procedure by sending a request from our REPLACEMENT FORM with the order number and the reason for the exchange request. You should then ship the goods to the address provided by us, within 15 (fifteen) working days from its receipt (the proof of delivery of the forwarding agent or the post office will be used). You should return the products by sending them to our address intact, in their original packaging, with the original labels not removed, without having been used, damaged, soiled or washed and accompanied by the receipt received by e-mail at the time of purchase. Retro Football Club ® reserves the right to reject the request for exchange if when checking the defect it finds that there is no reason or finds out it has been tampered by the Customer or that any requirement for exchange is lacking. Return costs will be charged to the customer. If the exchange request is accepted, Retro Football Club ® will replace the product and send it to the Customer at his own expense. Only after receiving the goods, Retro Football Club will send the replacement product. If the customer receives an unordered product by mistake or a wrong size, goods can be returned to Retro Football Club ® and the cost incurred for shipping will be reimbursed. Bespoke products cancel the right of replacement.
Art. 12 – AGREEMENT TERMINATION
Art. 13 – COPYRIGHT AND BRAND TRADEMARKS
Trademarks, logos, photographs and other distinctive signs on the website belong to their respective owners. Retro Football Club ® is a registered trademark number 0001490039 UIBM in Italy and number 016975708 EUIPO in European Union therefore it is forbidden to use trademarks, logos, photographs and other distinctive signs, including reproduction on the Internet and offline, by unauthorized third parties. The contents of the website are protected by copyright. Any violation will be prosecuted according to the law in force.
Art. 14 – LANGUAGE
The agreement and conditions of sale are written in Italian, English, French and Spanish. In case of non-conformity in the translation, the Italian version will prevail.
Art. 15 – JURISDICTION
The agreement is governed by the laws of Italy and European Union. Any dispute arising from this agreement will be under the jurisdiction of the Court where the Customer has his residence, if he is an end-customer. In all other cases the Court of Alessandria in Italy will have exclusive jurisdiction.